Iceland car rental FAQ - Frequently asked questions about Iceland car rental

Thrifty Iceland car rental first time visitors need to to check the basic facts about car rental in Iceland before booking. Iceland is very different to other countries due to it´s unique nature. To make your travel preparation more easy Thrifty Car Rental Iceland has collected together Iceland car rental frequently asked questions (Iceland car rental FAQ) from our thousands of customers and prepared detailed answers which can be found below. Please also review Thrifty Iceland General information page for more detailed information about Iceland car rental.

 


Available rental vehicles or rental cars

Q: When choosing a rental car in the search or booking process it says for example “Ford Focus or similar”, what kind of a rental car can I expect to get when I arrive in Iceland?

A: Actual make and model may vary and is subject to availability at the time of delivery and we therefore reserve the right to deliver a similar rental car. Similar rental vehicle means it will fulfil the requirements of the car class and car type you booked.

Q: What kind of car brands do you offer?

A: Thrifty Car Rental Iceland strives to keep it´s fleet as new as possible and well maintained and therefore we renew large part of the fleet every year. The fleet consists of quality cars from international brands like Ford, Mazda, Citroën, Peugeot and Volvo.

Q: Do you offer both manual and automatic transmissions?

A: Yes, Thrifty Car Rental Iceland makes every effort to offer wide variety of rental cars and offer almost all of it´s fleet with both manual and automatic transmission. Some rental classes are though available only with either manual or automatic.

Q: Do you have any 4x4 jeeps available?

A: Yes, Thrifty Car Rental Iceland offers wide selection of 4x4, jeeps, 4WD and SUV models.

Q: We are a group of people attending a conference in Iceland and need a minivan or minibus. Do you have any?

A: Yes, Thrifty Car Rental Iceland offers wide selection of 7 seat minivans like Citroen C4 Grand Picasso, Peugeot 5008 and Ford Galaxy. 7 seat 4x4 jeeps like Ford Explorer and Volvo XC90 and minibuses like Ford Transit with manual transmission or Citroen Jumpy with automatic transmission.

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Car rental rate

Q: What does the rental rate include?

A: Thrifty Car Rental Iceland rental rates are all inclusive and there are no hidden charges. Unlimited milage, Collision Damage waiver (CDW) insurance with self-risk, vehicle theft protection and taxes are included. Please review terms and conditions  before booking a rental car.

Q: Where do I get the best car rental rate in Iceland?

A: Thrifty Car Rental Iceland lowest car rental rates are online so that is the cheapest and also the easiest way to book a car.

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Road side assistance and emergency service

Q: Do you offer emergency breakdown assistance?

A: Yes, Thrifty Car Rental Iceland offer 24/7 road side assistance if your rental car breaks down which means you can call our emergency line every day, 24 hours a day and we will arrange an assistance from one of our many service providers around Iceland. Cost of assistance depends on your location, severity of the problem and other factors. Assistance cost is estimated during the call. In case of serious emergency please call Iceland national emergeny number: 112. For more detailed information please review Thrifty General information.

Q: How do I reach the emergency service:

A: Please call +354 515 7110 for Thrifty road side assistance service and call 112 for the Icelandic national emergency service.

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Iceland car rental insurance

Q: What kind of car rental insurance do you offer?

A: Included in the rental price is the Collision Damage Waiver (CDW) and vehicle theft protection. We offer several additional insurance options to meet all our customers needs. The insurance options offer different insurance coverage and different deductibles.

Please see updated and more detailed informations regarding all our insurance options in about insurance.

Q: Is vehicle theft Protection (TP) available?

A: Yes, vehicle theft Protection (TP) is included in our basic car rental insurance, Collision Damage Waiver (CDW). Terms and conditions of the CDW insurance can be found at our website. CDW is a Motor hull insurance that compensates for example for the damage, destruction and loss of the vehicle. CDW does not cover personal belongings lost, damaged or stolen.

Q: Which car rental insurance is included in the booking rate?

A: Collision Damage Waiver (CDW) and vehicle theft protection is included in the booking rate. Please see above and review for more detailes terms and conditions before booking a rental car..

Q: Is it possible to decline the CDW that is included in the rental rate (I have CDW insurance from my credit card)?

A: Yes, that is possible. However you can not decline Third Party Liability Insurance or Personal Accident insurance as these are mandatory under Icelandic law. Please send us an email at booking@dti.is with your reference number and let us know if you want to decline the CDW insurance. 

Q: Can I change the car rental insurance when I pick up the rental car?

A: Yes, you can upgrade to a more extensive car rental coverage.

Q: What does „SCDW for other than passenger cars“ mean?

A: This means Super Collision Damage Waiver for for bigger cars, for example 4x4 vehicles, minivans, minibuses, etc.

Q: Does any insurance cover damages caused by animals?

A: No.

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Car rental payment

Q: I could not find any credit card information in the booking process. When will you charge the card?

A: All car rentals are paid on arrival and the only way of payment is by a nonprepaid credit card in the name of the main renter which will be charged when you pick up your rental car.

Q: Can I pay in cash, with a debit card, with a bank transfer or with a pre-paid card?

A: No, the only way of payment is by a nonprepaid credit card which will be charged when you pick up your rental car.

Q: How much do you have to pay in advance if you make a reservation online?

A: You don´t have to pay anything in advance. All bookings are paid on arrival when you pick up your rental car.

Q: Do I need to have a credit card with me when I pick up the car?

A: Yes, the only way of payment is by a nonprepaid credit card which will be charged when you pick up your rental car. Although you have a voucher you still have to bring a credit card for insurance.

Q: Can I provide credit card information on arrival (and not online at time of the booking)?

A: yes, and the credit card will be charged when you pick up your rental car.

Q: Can I use my moms credit card ?

A: No. The credit card has to be in the name of the main renter and credit card holder must ALWAYS be present at the time of the pick up of the rental vehicle.

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Confirmation e-mail

Q: I made a booking online but I have not received a confirmation e-mail. What should I do?

A: Confirmation e-mail should arrive to customers no later than 24 hours after booking took place. If you have not received confirmation please check the following:

* Did you finalize the booking process?

* Did the confirmation e-mail go to your junk mail folder?

* If you have checked the above questions please send us an e-mail at booking@dti.is with your name, arrival and pick-up dates and type of vehicle and we will check your booking and reply to you within 24 hours.

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Car rental period

Q: Is there a minimum car rental period?

A: Minimum car rental period is 24 hours.

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Modification and cancellation policy

Q: Is it possible to make changes to my car rental booking? Are there any conditions?

A: You can easily and quickly change your car rental booking by sending us an e-mail at booking@dti.is. No time limit and there is no extra charge for changes. Please send us an e-mail to booking@dti.is if you want to make modifications to your booking. Remember to include your reservation number which you can find in the confirmation e-mail (reservation number starts with an LP).

Q: Can I cancel my car rental booking?

A: You can easliy and quickly cancel your car rental booking by sending us an e-mail at booking@dti.is. No time limit and there is no extra charge for cancelation. Please send us an e-mail to booking@dti.is if you want to make modifications to your booking. Remember to include your reservation number which you can find in the confirmation e-mail (reservation number starts with an LP).

Q: Is there a cancellation fee?

A: No. Please send us an email to booking@dti.is if you want to cancel your booking.

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Are you planning to drive in the country?

We urge our customers to always check the road and weather conditions before travelling. Weather can change without notice and often differs between areas of the country.

Q: What does „F-roads“ mean?

A: F-roads are mountain roads which are marked with an F, for example F210. F-roads are only suitable for 4x4 vehicles. Therefore, if you intend to drive on F-roads make sure you book a 4x4 vehicle.

F-roads F88 and F894 (Öskjuleið), F249 (Þórsmörk) and F578 are not suitable for economy 4x4 or intermediate 4x4 but only for larger 4x4.

Please note: Kaldidalur valley (road 550), Kjalvegur (road 35) and Jökulhálsleið (road 570) are only suitable for 4x4 vehicles even though not marked with F.

Q: Why are only 4x4 vehicles allowed to drive F- roads?

A: F-roads are not allowed for passenger cars (not 4x4). The reason is that F-roads are not regularly maintained and therefore there can be big holes or large rocks on the road that can damage the under body of the vehicle which can result in a very high cost for the lessee.

Q: Am I allowed to drive on F-roads without loosing the insurance if I rent a 4x4 vehicle?

A: Yes, as long as you rent a 4x4 vehicle which is suitable for the particular F-roads you will be driving.

Q: Are there any other roads (that are not marked with an F) that are only suitable for 4x4 vehicles?

A: Yes, Kaldidalur valley (road 550), Kjalvegur (road 35) and Jökulhálsleið (road 570) are only suitable for 4x4 vehicles even though not marked with F.

Q: What service can we expect if we have car trouble along the Ring Road?

A: Thrifty Car Rental Iceland offer 24/7 road side assistance if your rental car breaks down which means you can call our emergency line every day, 24 hours a day and we will arrange an assistance from one of our many service providers around Iceland. Cost of assistance depends on your location, severity of the problem and other factors. Assistance cost is estimated during the call. In case of serious emergency please call Iceland national emergeny number: 112. For more detailed information please review Thrifty General information.

Q: Is crossing unbridged rivers allowed?

A: Crossing unbridged rivers is always the drivers and lessee´s responsibility and damages caused by river crossing are not covered by any insurance (see terms and conditions). Damages can be serious and very costly. You should not cross an unbridged river if you have no experience in that kind of driving. Water level and other conditions in rivers can vary by the day and only experienced drivers can evaluate the conditions. Never cross an unbridged river unless there is another vehicle close by able to assist if you run into problems. Do not attempt to cross unbrigded rivers during the night as water levels can be higher and the likelyhood of rescue is very limited.
We offer a special River Ford Crossing protection for our customers who intend to drive through rivers. For further information please visit about insurance.

Q: Is driving off road allowed?

A: Driving off-road (off marked roads) is prohibited by law in Iceland. The people of Iceland is responsible to protect the islands delicate nature and driving off-road can result in irreparable damage to the land and the plant cover and the damage may remain visible for centuries. Drivers who cause damage to the land and the vegetation may be liable by law to claims for compensation which is not covered by insurance. No insurance covers damages of the rental vehicle if driving off road.

Q: Are passenger cars (non 4x4) allowed to drive gravel roads or unpaved roads (not F-roads)?

A: Yes, passenger cars are allowed to drive gravel roads or unpaved roads which are marked with road signs other than F-roads. Exception is road Kaldidalur valley (road 550) and Kjalvegur (road 35) which are only for 4x4 vehicles even though these roads do not have F-marking. Please take extra caution when driving on unpaved roads (gravel roads) as holes and rocks can damage the vehicle. The speed limit on unpaved roads is lower than on paved roads, only 80 km/h.

Q: In case of snowing or freezing do you provide chains for the tyres?

A: We do not offer snow chains for the tyres of the car as winter tyres with or without studs are in most cases enough as the main roads are cleared very frequently so you should not get stuck. If snow chaines are needed we do not recommend traveling but to stay put and wait until weather gets better. All our cars have winter tyres during wintertime but ask for studded winter tyres if you need them. However, if you are driving on side roads there could be some snow so you should be careful when you choose the roads you drive. The best way to avoid trouble is to always ask someone local (at gasoline stations or shops) how the road conditions are at each time.

Q: Is it permitted to use the ferry Baldur to the Westfjord (Vestfirðir) with the rental car?

A: Yes, it is allowed and it is also allowed to use the ferry to Vestmannaeyjar (Vestman islands)

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Iceland car rental pick up locations

I can´t find Thrifty Iceland Car Rental locations on maps. Please advise...

Reykjavik car rental location)

Click here to see a map of Thrifty Iceland Car Rental location in Reykjavik (Bíldshöfði 8). This map can also give you directions from a certain street to our location (Click „directions“ on the right side of the map). In the „from“ box enter your address and in the „to“ box enter Bíldshöfði 8.

Reykjavík airport car rental location)

Click here to see a map of Thrifty Iceland Car Rental location at the Reykjavík domestic airport (Þorragata 11). This map can also give you directions from a certain street to our location. (Click  „directions“ on the right side of the map). In the „from“ box enter your address and in the „to“ box enter Þorragata 11.

Keflavik Airport car rental location)

Click here to see a map of Thrifty Iceland Car Rental location at Keflavik Airport (Blikavöllur 3). This map can also give you directions from a specific street to our location (Click „directions“ on the right side of the map). In the „from“ box enter your address and in the „to“ box enter Blikavöllur 3.

Akureyri Down Town car rental location (North Iceland)

Click here to see a map of Thrifty Iceland Car Rental location in Akureyri (Tryggvabraut 5). This map can also give you directions from a specific street to our location (Click „directions“ on the right side of the map). In the „from“ box enter your address and in the „to“ box enter Tryggvabraut 5.

Akureyri airport car rental location (North Iceland)

Click here to see a map of Thrifty Iceland Car Rental location at Akureyri airport. This map can also give you directions from a specific street to our location (Click „directions“ on the right side of the map). In the „from“ box enter your address and in the „to“ box enter Akureyri airport.

Thrifty Iceland Car Rental also offers a free shuttle bus from your accommodation in Reykjavík City, Keflavík International airport, Keflavík City and Akureyri City. More information please visit our FREE shuttle bus page. 

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Additional drivers and driver´s license

Q: Do I need an international driver´s licence to rent a car or is a national driver´s licence enough?

A: A valid national driver´s license with latin letters is sufficientIf your driver's license does not have latin letters please bring an International driver's license. Please note that International driver's licenses always have to be followed with the national driver's license.

Q: Is it possible to add a third driver?

A: You can have as many additional drivers as you like and you can book them through our webpage . Name and driver´s licence no. of additional drivers will be needed when you pick up the rental car. The additional cost for an extra driver is displayed in the booking process.

Q: Is there a special fee for young drivers?

A: Minimum age for lessee and drivers is 21 years old (based on birth year). Younger drivers, 19 and 20 years old, are accepted, but Young Extra Driver fee is charged which is displayed in the booking process.

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Minimum age for drivers and lessees

Q: What is the minimum age for renting a car (lessees age)?

A: Minimum age for lessee is 21 years old (based on birth year) without an extra fee but 19 years old (based on birth year) if Young Lessee (renter) fee is addedYoung lessee's only allowed to rent a 2x4 vehicle. Not minibuses or 4x4/AWD vehicles.

Q: What is the minimum age for driving a rental car?

A: Minimum age is 21 years old (based on birth year) without an extra fee but 19 years old (based on birth year) if Young Extra Driver fee is added. The Young Extra Driver fee is displayed in the booking process.

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Car rental Pick up

Q: Do you have a Pickup service and if so, how much does it cost?

A: Thrifty Iceland Car Rental offer free shuttle bus pick up service for our customers in the Greater Reykjavik area, at Keflavik airport, in Keflavik town, in Akureyri town. Our employee will pick you up and give you a ride to our pick up location to pick up your rental car. This service is available during opening hours.
Further information on pickup procedures between location and how to schedule a pickup you can find at Free Shuttle bus service.

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Car rental Drop off

Q: What is car rental Drop off fee?

A: Car rental Drop off service is for those who prefer to leave the rental car keys in the hotel lobby instead of returning the car at any of Thrifty Drop off locations. We will come and pick the rental car up at a later time. Excellent for those who have little time. This service is also for those who want to return the car at a different place than they picked it up, for example if you want to pick up the car in Reykjavik and drop it off at Keflavik airport or maybe in Akureyri. Please see information about the Drop off fee in the booking process at our website.

Q: Is it possible to return the rental car outside of opening hours?

A: yes, it is possible. Please make sure that the car is full of fuel, park it outside our location, lock the car and leave the keys in the drop off box located at the entrance.

Regarding out of hours returns in the domestic airports (Reykjavík or Akureyri) please visit Reykjavík Domestic airport or Akureyri Domestic airport.

Q: What is fuel service fee?

A: If the rental vehicle is not returned with a full tank of fuel then we will charge the renter for the fuel + a fee for filling it up.

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Keflavik airport

Q: I booked a car rental pick up at Keflavik airport. Where will I find you?

A: All informations regarding shuttle service to/from Keflavík International airport to the car rental you can find at Keflavík airport office.

If you have any problems finding our location please call + 354 515 7110.

Q: My plane lands at Keflavik airport when your office is closed. Will someone be there if I make my booking?

A: Yes. Our office in Keflavík International airport is open 24/7. Please see further information regarding opening hours and shuttle service in Keflavík.

If you have any problems finding our location please call + 354 515 7110.

Q: If my plane to Keflavik airport is delayed will I still be able to rely on you picking me up at the airport?

A: Yes, Thrifty Iceland Car Rental is open 24/7 in Keflavík International airport. The car rental shuttle bus also runs 24/7 every 15 minutes. If your flight is delayed please contact us so we can hold the rental vehicle for you.

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About the rental vehicles

Q: I´m renting a car during winter. Will the rental car have winter tyres?

A: All vehicles have winter tyres during wintertime. If you need tyres with spikes please inform during booking process.

Q: Is there a spare wheel in the rental car?

A: Not all our vehicles have spare tire, those who do not have a repair kit instead. This fullfills the requirements of Icelandic law and is an EU standard. The repair kit comes with easy instructions on how to operate it. We are also available via phone 24/7 to assist you. Our phone number is +354 515 7110.

Q: The car I rented has no fuel filler cap, is that all right?

A: Some cars for example Ford Focus and Ford Explorer have a new type of fuel filler cap. It locks automatically so there is no need for a conventional cap. It is also designed in such a way that it is not possible to put wrong fuel into the fuel tank.

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Please read the following section about driving in Iceland safely

Please visit our Driving in Iceland page where you can find all information regarding driving in Iceland.

We also recommend visiting Drive.is and watch videos for safe driving in Iceland.

 

 

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Car rental Iceland Thrifty pick up locations

 

Customer services

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